How easy is it to manage the staff in the hotel without wasting a lot of time?

Being a hotelier or a CEO in the hospitality business presents you with multiple tasks, challenges, and emergencies that can be managed with employee management software for hotels. It’s well-known that a significant portion of processes in any hotel involves mutual communication with your staff. Hotels typically have numerous employees. Even if it is a family-run business, you cannot manage it alone.

This fact leads to a new conclusion: most difficulties and errors you may encounter while establishing your hotel business arise from the lack of timely and effective communication between you and your staff. At Shifton, we fully understand this and can assist you in handling such situations by sharing our experience and our hotelscheduling software.

How to manage hotel staff: keys for success

Your staff should work seamlessly because your hotel’s reputation and your clients’ loyalty depend significantly on their performance. This means that you should anticipate all potential challenges that might dilute all the efforts you make to create an impeccable hotel. Especially these ones require your attention:

• Lack of communication between your employees and teams.
• Difficulties with shift scheduling leading to issues with customer service.
• Low flexibility in staff management which results in staff shortages over time.
• Poorly developed task management.
• Lack of motivation and ineffective system of rewards and punishments.

Apart from your efforts to address these issues, employee management software for hotels can be beneficial in reviewing and adjusting your staff’s operation. Save time, consider communication channels to reach out to your staff promptly, but first, analyse which issues frequently occur in your operation so you can address them.

Communication issues in the hospitality industry

The first and most important thing you need to ensure is communication in the hotel industry. You need your managers to book rooms for clients promptly and inform maids which rooms need cleaning. You need timely information on who begins the shift today and who is scheduled for tomorrow. Your bartenders must report the supplies needed for the bar, and the security service must provide timely reports. This is merely the tip of the iceberg, and communication is what lays the foundation for success. What happens when it is lacking?

• The entire operation can descend into chaos.
• Customers remain unsatisfied and can make negative reviews on your work.
• Staff shortages become inevitable.
• You lose money and good employees instead of boosting their motivation.

Sounds disheartening, doesn’t it? Nevertheless, you need just one additional thing besides your time for managing hotels. That’s staff scheduling software for hotels, which helps to resolve multiple issues at once.

Automation of staff management and planning

When you choose Shifton’s employee management software for hotels, you gain an all-encompassing tool at your disposal.

1. Your staff won’t miss their shifts or overwork, thanks to a GPS-powered time clock that allows clocking in and out directly from their mobile devices.
2. You can create schedules for all teams effortlessly using integrated hotel employee schedule templates.
3. You receive instant information about your establishment’s operation through automated reporting within the software.
4. You can streamline daily tasks and operations, leading to more effective time management.
5. Automated human resources tasks assist you with a more efficient and customised hiring and onboarding process.
6. You gain a communication framework and information portal for your staff, enabling employees to access important information on the go, as Shifton functions as employee mobile apps for hotels.
7. Receiving feedback from your staff is vital, and you receive a digital social feed that promotes employee engagement and collaboration.
8. Seamless payroll and accounting integration with QuickBooks Online – this helps you calculate salaries fairly and promptly, and automatically motivate good employees.

How to enhance the management of a work team?

Efficient team management in the hospitality industry can make a significant difference in customer satisfaction and overall business success. With Shifton, you can utilise the following tips and experience the results almost immediately.

• Use specific scheduling templates such as 2/2, 3/3, 1/3, 5/2 to create effective working shifts and distribute your staff logically and efficiently.
• Utilise the Tasks tool to assign tasks to employees, track their completion, create checklists for maids and cooks, for example, and verify task statuses instantly to ensure everything is proceeding correctly. This streamlines the operation and assists in making task management beneficial for your profit.
• Notify your staff via their mobile apps. By operating within a common framework, your employees will receive automatic push notifications and reminders, ensuring they never miss them.
• Provide enhanced flexibility by allowing online exchanges of shifts, weekends, and sick days. Your staff will appreciate it if you promptly address their emergent needs for replacements or sick days. And your business will benefit from it as well.
• Incentivise your employees with overtime bonuses. They can be computed automatically as Shifton calculates each employee’s working hours and provides clear reports on who overworked today.
• Manage breaks to ensure they do not negatively impact your business. Create pre-scheduled breaks or set limits on the number and duration of breaks.
• Monitor attendance and receive timely information on when an individual actually begins and ends their shift, who was late, or who missed a shift.

These tips can help you effortlessly manage a hotel even if your team comprises 100+ employees.

Employee management software for hospitality

With robust employee management software for hotels, you can schedule employees more efficiently and flexibly replace them in emergencies.

• Assign staff shifts based on job role, availability.
• Use drag and drop, assign shifts in bulk, set recurring shifts, create customisable templates, and even allow employees to claim open shifts available.
• Effortlessly resolve scheduling issues with overtime alerts, limitation alerts, or scheduling conflict alerts.
• Provide push notifications for employees, allowing them to immediately accept or reject shifts directly from their mobile devices.
• Include shift tasks, notes, and even files within the schedule, so employees know exactly what they need to do when they arrive at work.
• Complete oversight over collaborative staff scheduling in real time, all while on the go.

Communication is the cornerstone of effective hotel management. However, delivering it can be a complex task. Thanks to modern automation tools, you can delegate a portion of communication and interaction processes within your staff to such solutions. Today, Shifton offers hotel businesses a versatile automation tool that assists with staff management, shift management, solutions for emergency situations, recruiting, and motivating your team. Simply choose it and use it to achieve success with this employee mobile app for hotels.